Our Couriers

We’ve partnered with Royal Mail, DPD, and DHL to offer a range of delivery options tailored to your needs. For heavier items, we also provide pallet shipping via Palletways.

Same Day Despatch

On working days, orders placed before 2:30 PM GMT/UTC will have all in-stock items dispatched the same day. Orders submitted after this cutoff will be processed the next working day.

Shipping Costs

Our system automatically calculates your order’s total shipping weight and presents the most appropriate delivery options at checkout. If a shipping method can’t be determined automatically, please contact us to arrange the best available solution.

Delivery Times

• UK Orders: 1–5 working days
• European Orders: 3–10 working days
• Rest of the World: 4–15 working days

Delivery times are estimates only and may vary based on service level, destination country, and courier performance.

Special Delivery Options

For extra convenience, we offer time-specific and Saturday delivery where available—simply select these options at checkout if they’re applicable to your order.

International Shipping

We ship to most countries globally. At checkout, choose your destination country to view available shipping methods.Important Note: International shipments may be subject to import taxes and customs duties upon arrival. These additional fees are not included in our shipping costs and are the customer’s responsibility. Your courier will reach out to you with details about any applicable import duties or taxes. For more information, visit DHL.com or contact your local postal service.

Additional Information

• Shipping costs are automatically calculated based on your order’s weight and delivery destination.
• All delivery times are estimates—we cannot guarantee specific arrival dates due to circumstances outside our control (e.g., customs clearance delays, courier service disruptions).
• Once your parcel is handed over to the courier, The Allendale Group Ltd cannot be held liable for delays or failures to deliver within the estimated windows.

We’re dedicated to providing reliable, efficient shipping services for all our customers. If you have any questions about your delivery or need help with your order, please get in touch with our support team.